Terms of service
Terms of Service
Welcome to Sereine. By using sereinelabel.com and placing an order, you agree to the terms below. Please read them — they're short and written in plain English.
Sereine is operated by Casper sale, a company based in the Netherlands, operating Sereine, a brand in Australia.
1. Who can order
You need to be at least 18 years old, or have permission from a parent or guardian, and be able to enter into a binding contract. We sell to individual customers with an Australian delivery address, for personal use — not for resale.
2. Products, colours and descriptions
We describe every product as accurately as we can, including fabric, fit and measurements where our supplier provides them. Screens vary, so colours can look slightly different in real life than they do on your device. Small variations in natural fabrics such as linen are part of the material, not a fault. If a product isn't what we described, that's on us — see our Returns & Exchanges policy and your rights under the Australian Consumer Law.
3. Prices and payment
All prices are in Australian dollars (A$) and include GST where it applies. Shipping is calculated at checkout as described in our Shipping & Delivery policy. The payment methods we accept are listed in our Payment Policy and shown at checkout. Payment is taken when you place your order.
We do our best to keep prices and stock accurate. If an obvious pricing or stock error slips through, we'll contact you before processing your order and you can confirm it at the corrected price or cancel for a full refund.
4. Orders
Your order is an offer to buy. A contract is formed when we send you an order confirmation email. We may decline or cancel an order — for example if an item is out of stock, if we can't deliver to your address, if we suspect fraud, or in the case of a pricing error. If we cancel an order you've already paid for, you get a full refund.
If you need to change or cancel an order, email support@sereinelabel.com as quickly as possible. We can usually help while the order hasn't been dispatched yet.
5. Delivery, returns and privacy
Our Shipping & Delivery policy, Returns & Exchanges policy, Payment Policy and Privacy Policy form part of these terms. Delivery time frames are estimates based on our normal carrier performance; we'll always tell you if something is delayed.
6. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies those guarantees, rights or remedies.
7. Liability
Subject to clause 6, and to the extent permitted by law, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. Nothing in these terms limits our liability for fraud or for anything that can't be limited by law.
8. Using our website
We do our best to keep the store available and secure, but we can't promise it will never be interrupted. Please don't attempt to disrupt the site, scrape it at scale, or use it for anything unlawful. We may suspend access if you do.
9. Intellectual property
The Sereine name, logo, photography, product descriptions and site content belong to us or our licensors and may not be copied or reused commercially without our written permission. If you tag us or send us a photo and we'd like to share it, we'll ask you first.
10. Accounts and marketing emails
Keep your account details and password to yourself; you're responsible for activity under your account. Marketing emails are opt-in and every one of them has a one-click unsubscribe link.
11. Governing law
These terms are governed by the law of the Netherlands, where our company is established. This does not take away any protection you have as a consumer under the mandatory laws of Australia, including the Australian Consumer Law, and it does not stop you from bringing a claim in the courts of the place where you live where the law allows you to.
12. Changes to these terms
We may update these terms. The version published on this page when you place your order is the version that applies to that order.
Questions? We're here to help
Email: support@sereinelabel.com
Customer support: Monday to Friday, Australian Eastern Time (AEST/AEDT, Sydney) — a real person replies to every email within 1 business day.
You can also use our contact page.
Store name: Sereine
Company name: Casper sale
Company number (KVK): 94159491
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong