Payment Policy

Payment Policy

Every payment at Sereine is processed over a secure, encrypted connection by our payment providers. We never see or store your full card number.

What we accept

Cards, processed by Shopify Payments:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

Wallets:

  • PayPal
  • Shop Pay — you can also apply a Shop Cash balance
  • Apple Pay — on Apple devices
  • Google Pay — on Android devices and in Chrome

These are the payment methods you'll see at checkout, and the same ones shown in our footer. Apple Pay and Google Pay appear only on devices that support them. We don't accept cash on delivery, bank transfer, cheque, gift cards or cryptocurrency.

Currency

All prices and payments are in Australian dollars (A$), and where GST applies to your order it is already included in the price shown. If your card is issued outside Australia, your bank may apply its own currency conversion or foreign transaction fee — that's between you and your bank, and we don't receive any part of it.

When you're charged

Payment is taken when you place your order. Your order confirmation email is your receipt.

Security

Our store runs over an encrypted (HTTPS) connection and card details are handled entirely by our certified payment providers. We only receive confirmation that a payment succeeded, plus the card type and last digits.

Declined payments

If a payment is declined, no order is created and no money leaves your account — any amount you see is usually a temporary authorisation that your bank releases within a few business days. Try another card, or email us and we'll help.

Refunds

Refunds always go back to the payment method you used. We process them within 7 business days of receiving and checking your return; your bank or card issuer may take a few more days to show it. See Returns & Exchanges.

Pricing errors

If an obvious pricing error slips through, we'll contact you before processing your order. You can confirm it at the corrected price or cancel for a full refund.

Questions? We're here to help

Email: support@sereinelabel.com
Customer support: Monday to Friday, Australian Eastern Time (AEST/AEDT, Sydney) — a real person replies to every email within 1 business day.
You can also use our contact page.

Store name: Sereine
Company name: Casper sale
Company number (KVK): 94159491
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong