Track Your Order

Track Your Order

Your tracking number and tracking link are in the dispatch email we send the moment your parcel leaves the warehouse. Click the link in that email, or paste the number into the carrier's tracking page named in the email (for Australian deliveries this is usually Australia Post).

What to expect

We check and pack your order within 1–2 business days (Monday to Friday). Your tracking link is emailed to you the moment your parcel is dispatched, and delivery then takes 5–10 business days. Allow 1–2 business days after dispatch for the first carrier scan to appear — a new tracking number often looks quiet for a day or two before it updates.

Can't find your tracking number?

It's in your dispatch email. If it isn't there, check your spam folder, then email support@sereinelabel.com with your order number and we'll send it to you.

Tracking hasn't moved?

If your tracking hasn't updated for 7 business days, or you've passed the 10 business day delivery window, email us. We'll chase the carrier and keep you posted. If a parcel is confirmed lost in transit, you get a replacement or a full refund — your choice. Full details: Shipping & Delivery.

Questions? We're here to help

Email: support@sereinelabel.com
Customer support: Monday to Friday, Australian Eastern Time (AEST/AEDT, Sydney) — a real person replies to every email within 1 business day.
You can also use our contact page.

Store name: Sereine
Company name: Casper sale
Company number (KVK): 94159491
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong