{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp\u003e\u003cstrong\u003eShipping Protection is optional.\u003c\/strong\u003e Tick it and we cover the two things our standard policy does not: a parcel that is marked delivered but never reaches you, and the wait that comes with a carrier investigation.\u003c\/p\u003e\n\u003ch4\u003eWhat it covers\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMarked delivered, never received.\u003c\/strong\u003e Stolen from your doorstep, left at the wrong address, or simply gone after the carrier logged it as delivered — email us and we replace it or refund you.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNo waiting on the carrier.\u003c\/strong\u003e Without protection we chase the carrier first, which can take up to 7 business days before a parcel is declared lost. With protection we act the day you email us.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority re-send.\u003c\/strong\u003e Your replacement goes out ahead of the queue, or we refund you in full — your choice.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eWhat you already get for free, with or without it\u003c\/h4\u003e\n\u003cp\u003eIf a parcel is confirmed lost in transit, you get a replacement or a full refund — that is in our \u003ca href=\"\/policies\/shipping-policy\"\u003eShipping \u0026amp; Delivery\u003c\/a\u003e policy and it costs nothing. If an item arrives damaged, faulty or is not what you ordered, we replace or refund it and you are never out of pocket — see \u003ca href=\"\/policies\/refund-policy\"\u003eReturns \u0026amp; Exchanges\u003c\/a\u003e. Shipping Protection does not replace those; it sits on top of them.\u003c\/p\u003e\n\u003ch4\u003eThe fine print, in plain words\u003c\/h4\u003e\n\u003cp\u003eOne Shipping Protection per order, and it applies to that order only. Email \u003ca href=\"mailto:support@sereinelabel.com\"\u003esupport@sereinelabel.com\u003c\/a\u003e with your order number within 30 days of the delivery date shown on your tracking. You can untick it in your cart at any time before checkout. Nothing here limits your rights under the Australian Consumer Law — our goods come with guarantees that cannot be excluded, and this add-on is offered in addition to them, never instead of them.\u003c\/p\u003e","brand":"Sereine","offers":[{"title":"Default Title","offer_id":56878030913876,"sku":"SE-SHIPPROTECT","price":3.95,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/sereinelabel.com\/products\/shipping-protection","provider":"Sereine","version":"1.0","type":"link"}